Delivery

Here at Puzzle On Demand, we focus on providing high-quality products and efficient deliveries. Since we have our own on-site production facility, we are able to produce many of our products within 24 hours of receiving the order. Our expert staff works together in the same building, ensuring that we control each step of the printing and production process. This allows us to maintain our high-quality standards for each of our luxury products.

Production times do vary according to each product, with more details available on each product's page. Please note that the delivery time is not the same as production time. For example, most of our products are "Ready same day" or in 1-2 days. That does not mean that you will have your product the same day. Rather, "Ready Same Day" would mean that we have your product ready to ship that day, and we will put it on the FedEx truck that same day.

Generally, it takes approximately 2 days for shipping and for Eastern US (Western US takes approximately 3-4 days).

We do offer separate delivery and billing addresses on all orders. Easily design one of our products as a gift and ship it directly to the recipient.

Delivery to PO Box addresses in the US is not possible.

PLEASE NOTE: you will have to sign upon delivery! This is just another added measure to ensure you receive your products in good condition.

More information FedEx and their delivery services can be found on their website.

Again, please remember that delivery times are not the same as production times! We take the necessary time to make sure your product is up to our high-quality standards. Puzzles On Demand does not continue production or dispatch work over the weekend, except for Christmas and other busy events.


US Delivery Services
Puzzles On Demand uses FedEx international shipping services for all US orders. This is our standard service and is the $9.99 default delivery option listed in the shopping cart. FedEx usually delivers all orders to the Eastern US in 2 days, and to the Western US in 3-4 days. FedEx delivers every day, including Saturdays, but not Sundays and some national holidays.
If we dispatch after 1pm EST, parcels are usually picked up the morning after. At this point, unfortunately no delivery address changes can be made. In the case of express delivery, the next working day counts as the first day of delivery.

Custom Tax
We are happy to offer worldwide shipping with customs duties paid for most countries. Please contact us via the web chat for more information.

If your order is to be delivered outside the US or one of our corresponding international sites, you may incur additional charges beyond our control. This could be non-reclaimable customs tax as well as administration fees. We advise checking the specific customs or import duty policies for your delivery country.
 

Adverse Weather Conditions
When there are adverse weather conditions, international deliveries might be affected. If transport is delayed, so will your package. However, FedEx does an excellent job of working around this to ensure quick and efficient deliveries.

Christmas Delivery Deadlines
In order to get your Bags of Love package by Christmas Day, we need to have your order placed by December 19th. This gives us enough time to account for any changes that must be made, to print your gift, and ship it to you. Please note: some things may require more time to print than others. So don't be the last-minute shopper this Christmas and get your gifts made with time to spare.